With so much time and production lost in businesses across the world each day due to staff absenteeism, employee attendance and punctuality is a high priority issue for managers and business leaders. Consequently they will attempt to do all they possibly can to ensure that their employees are at work and being productive in order to work towards the achievement of the organisation's goals. One such tool in a manager's armoury is the provision of business coaching to their employees.
For starters, business coaching can be used to determine if there are any issues (which there usually will be) that are contributing to or causing the unacceptable attendance. Whether this is an issue in their personal life, or issues with people or processes in the workplace, any problems can be discussed during the coaching sessions and suitable action plans put into place. These personal issues may be deliberately concealed and avoided by the individual, and it is down to the skill of the business coach to get the employee to open up and discuss their problems.
These plans will attempt to tackle and hopefully rectify these issues in some way. Quite how they do this will depend upon the individual nature of the issues. For improving workplace attendance, possible methods include:
This can either be a dispute between two individuals, or could perhaps have developed into a more wider-reaching problem involving many employees taking sides against each other. In either case, vital communication and teamworking may be missing between workers who need to collaborate and work together in order to carry out their job roles successfully. Things may have gotten so bad that some people cannot bear to face the situation and try to take off as much time as they can get away with (e.g. pretending to be ill).
Workers may be getting bored of doing the same tasks day after day, week after week. Again, this can result in them trying to avoid the workplace as much as possible. Job enrichment, job rotation, or giving them more responsibility or opportunities for professional development can significantly improve their morale and motivation. The business coach can use some of the time during the meetings to determine exactly what the individual desires at work.
Workers who do not believe that managers take their health, safety and well-being seriously, and actually feel in danger in the workplace, will not only be searching for a new job in all likelihood, but will also try and avoid going into work and putting themselves in danger. There may be a need for health and safety training in the company to improve the overall safety of the workplace.
Although many managers will argue that they should not, employees will typically have other activities and personal commitments which can sometimes interfere with their availability to come to work. In order to overcome this problem, managers may be able to work with employees to make changes which can better accommodate these outside commitments. For example, an employee who has a child who is just starting nursery or school will spend more time in the workplace if their working hours can be re-arranged to accommodate school starting and finishing times than they might if they frequently turned up late and harassed through scrambling through the rush hour traffic to take or collect their child from school.
There are many other possible causes of a failure to attend the workplace sufficiently, and an equally high number of potential remedies. Not only will business coaching lead to the creation of action plans and effective monitoring of the changes implemented, but it will be vital for the correct identification of the actual issues which are at the root of the problem.